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ModemHelp.Net Recommends: Free System Scan for PC Errors

Error 685

1. Uncheck the "Connect only at this speed" box under the port speed box and set the port speed to 38400 if they have a 33.6 or lower, and 57600 if they have a 56k modem.

2.  Try a reboot

3.  Uninstall and reinstall the modem.